rain.co.za

3.8
3.8 Based on 580 reviews

...

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I am sooo livid at Rain right now

I am sooo livid at Rain right now. For the past couple of years ive paid my account on the 25th of each month as i get paid on the 25th but this month Rain decided to shut off my service on the 23 of April stating my account is in arrears when its not even the 25th now. Ive been calling every hour since 8am today the 23rd and i keep going to call center in India and the agents keep telling me the matter is being escalated but no one called me back and my service is still off. I logged over 10 tickets on RainGO but still nothing. I made over 15 calls in the span of 7 hours and im still not getting any help. I tried to cancel the service and even that was a mission. I spoke to 3 different cancelation agents and its still not done as well

1
Date of experience: Apr 23, 2025

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