After my initial complaint and updating it with order and reference numbers as requested, I regret to say that my issue remains unresolved. I have reached out to the support team daily, who escalated my query, but there has been no outcome. Today, a manager escalated my order, yet still no progress. The team continues to assure me that their logistics department will return my call the same day, but that has never occurred. The last representative provided me with a number for their logistics department, which turned out to be a courier number. For context: 1) My order was placed on 8 January 2026; 2) the service deducted the pro-rate fee for January 2026 on the same day; 3) I was contacted for delivery on 14 January 2026 between 12h00 and 14h00, but the delivery did not happen; and 4) since 14 January 2026, I have been calling the support team without any results!
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