Update: The card has appeared on my online account but still does not appear in my app. I appreciate their reply below, but their failure to acknowledge that their app is not showing a card I purchased is really frustrating, and I will be keeping the review because it is frightening that they cannot identify this issue in my app (and claim I never emailed them back -- I sent them a screen capture of the issue with my app!) I've been using Raise for ten years, and unfortunately, they have gone downhill. After spending boatloads of money over the past decade, I encountered a bug in their app. Long story short, I was charged for a gift card I never received. They've now replaced customer service chat with an AI bot, which told me it had opened a ticket. Seven days later, no response, forcing me to file a chargeback (which I won). tl;dr GCX Raise has gotten greedy, reduced its customer service, and instead of fixing problems will wait for a chargeback, ask the customer to remove their chargeback (instead of fixing their problem), and then will lock your account (with dozens of gift cards inside). Yikes. This is a breakup.
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