Review Time
To say that raise provides TERRIBLE customer service would be an understatement. I bought a Hotels.com gift card from Raise that did not work when I tried to redeem it on the Hotels.com website. I called the customer service number at Raise (you will NEVER be able to actually speak with a customer service person as they do not have any live, on the phone reps) only to be directed to use an email or online chat. No response for a week after the email. Used online chat. It was a bot and told me the case was open and to be patient. Finally was able to get a real human on online chat only to be told to contactHotels.com directly as they sold Raise the gift card directly. I asked why I had to contact Hotels.com for a gift card that Raise sold me that did not work. I askedfor a refund instead using their 1 year guarantee. Nope, contact Hotels.com with your
FYI do not use this company. Their CEO and founder went out and got a nice loan to found a crypto to giftcard exchanging system. Needless to say, it isn't going well. While the system is not implemented yet it has obviously effected their main business and customer service. For those of you that feel scammed, myself included, I encourage you to file a complaint with your state attorney generals office. Its usually fairly easy to do online and is more than likely the only way you are going to get resolution.
Edit: Upon further review, bankruptcy by the end of the year would not be a surprise. In which case your money and cards will be useless or tied up in litigation for years.
FYI do not use this company. Their CEO and founder went out and got a nice loan to found a crypto to giftcard exchanging system. Needless to say, it isn't going well. While the system is not implemented yet it has obviously effected their main business and customer service. For those of you that feel scammed, myself included, I encourage you to file a complaint with your state attorney generals office. Its usually fairly easy to do online and is more than likely the only way you are going to get resolution. Edit: Upon further review, bankruptcy by the end of the year would not be a surprise. In which case your money and cards will be useless or tied up in litigation for years.
I have been using the website and the app for a couple of years now and everything was working fine up until a few days ago. For some reason my orders are not going through. My payment method is not charged. The order is not processed. The cards I order are never received. There is no explanation. No message displayed on the website, no e-mail, no text message. Nothing. Clicking the chat button does nothing. In the end I have to cancel the order. Will someone from GCX please explain what's going on?
Update: The card has appeared on my online account but still does not appear in my app. I appreciate their reply below, but their failure to acknowledge that their app is not showing a card I purchased is really frustrating, and I will be keeping the review because it is frightening that they cannot identify this issue in my app (and claim I never emailed them back -- I sent them a screen capture of the issue with my app!) I've been using Raise for ten years, and unfortunately, they have gone downhill. After spending boatloads of money over the past decade, I encountered a bug in their app. Long story short, I was charged for a gift card I never received. They've now replaced customer service chat with an AI bot, which told me it had opened a ticket. Seven days later, no response, forcing me to file a chargeback (which I won). tl;dr GCX Raise has gotten greedy, reduced its customer service, and instead of fixing problems will wait for a chargeback, ask the customer to remove their chargeback (instead of fixing their problem), and then will lock your account (with dozens of gift cards inside). Yikes. This is a breakup.
I bought a card from them and didn't realize it had to be used within 90days. when I tried to use it later, the balance was gone. More reason I will always prefer a hands-free service and Quогеnt ѕevеns been working well for me and always come through with payment.
I submitted two gift cards that I had stopped using for various amounts. They finally accepted them after a few days and then a week later told me there was a problem with both and that a customer reported the balance as $0. I had stopped using the cards so that was impossible but I already unlinked them from my app so I couldn’t check but they just took my gift cards and said their was a problem so they didn’t have to pay me.
Worried about gcx is a scam .... 1) Tried to sign up for a new account. Everything LOOKED like it worked ....2) purchased a gift card. Transaction seemed to go through.3) BOOM email saying transaction canceled. Email said "goto this site and click on bottom right gcx for help". That site had no such gcx logo on the bottom right. had to find support some other way. Support email said I needed a photo ID .. which is fine, but, they should have said that at account startup, not lock my account and then ask for photo ID. 4) Website says support available only 9 to 5 mon to fri ... and I'm trying to buy gift card on a Saturday. They now have my info and credit card, but I can't purchase anything, and I'm worried they are a scam.
Be careful. Cards which have a pin number are probably safer than ones that don't. I would recommend checking the balance as soon as you get the e-card. Physical cards with the pin# not scratched off are probably the safest. Do not buy ROBLOX cards in large denominations because you don'need a pin# to redeem. In my case I bought a $25 card for my grandson for Christmas on Christmas day. He entered the information on the card and it was invalid. I tried to get a refund but after many emails with customer service they told me they contcted ROBLOX and the card had been redeemed and my money would not be refunded. Good luck if your gift card doesn't work because it's not the same as when it was Raise. It's hard to beleive after being a long time customer they would basically acuse me of trying to scam them out of $21. Not a very reputable company. Be prepared to loose your money if your card doesn't work. Make sure it's worth the few dollars you will save.
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Raise is a member-to-member marketplace where shoppers can buy gift
cards at a discount to save on over 3,000 brands, and sellers can earn
cash for their unwanted gift cards. For every seller cashing in on old
cards or credit, a happy buyer saves at a favorite store or
restaurant.
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marketplace on the go. It's free to join, plus every order comes with free shipping and our 1 Year Money-Back Guarantee. Whether you're
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