To say that raise provides TERRIBLE customer service would be an understatement. I bought a Hotels.com gift card from Raise that did not work when I tried to redeem it on the Hotels.com website. I called the customer service number at Raise (you will NEVER be able to actually speak with a customer service person as they do not have any live, on the phone reps) only to be directed to use an email or online chat. No response for a week after the email. Used online chat. It was a bot and told me the case was open and to be patient. Finally was able to get a real human on online chat only to be told to contactHotels.com directly as they sold Raise the gift card directly. I asked why I had to contact Hotels.com for a gift card that Raise sold me that did not work. I askedfor a refund instead using their 1 year guarantee. Nope, contact Hotels.com with your
Claim your business profile now and gain access to all features and respond to customer reviews.
Raise is a member-to-member marketplace where shoppers can buy gift
cards at a discount to save on over 3,000 brands, and sellers can earn
cash for their unwanted gift cards. For every seller cashing in on old
cards or credit, a happy buyer saves at a favorite store or
restaurant.
With the Raise app for iPhone and Android, members can take the
marketplace on the go. It's free to join, plus every order comes with free shipping and our 1 Year Money-Back Guarantee. Whether you're
buying or selling, we're here to make your money worth more. Reach out
to us at support@raise.com for any questions.See more
