While the service offers a fantastic range of accounts and competitive interest rates, there is a significant issue—changing your nominated bank account is currently impossible. I attempted to switch banks and was supposed to receive a verification email, but it never arrived. After contacting customer support, they created a ticket and promised to investigate. A week later, I had no updates. I changed my email on the account, which allowed me to receive verification emails, but the subsequent request to change my bank account still failed. My web designer discovered that the sending address has a high spam score, making communication with this service problematic. I now have funds stuck in an account that I cannot access and may need to escalate this issue if it isn’t resolved soon.
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