Don’t buy anything from this company. They use predatory tactics and then don’t want to refund the money. I bought the book, it comes with an app “trial”, that I forgot and immediately when charged, I sent message. They said the documentation they provide says there is no refund, that is nowhere in my receipt. To make it even worst, I had a second charge of 99 dollars for 1 on 1 coaching. I’m 100% sure that I didn’t accept any of the add-ons in my purchase, because the book on itself is already expensive. When I went to check the email with my order, as expected, there was no coaching subscription there. Then I see that same day, almost at the same time, they sent a second email with a totally different order number, with a 1 on 1 coaching subscription. The best evidence that I didn’t even know about this second order is that I haven’t access the “coaching” in a month after my purchase, so they could see clearly that what I’m saying is true, but is a dishonest company. If this was a selected add-on, why wouldn’t it be in the same order? I sent them another email asking for clarification and showing them what I found and the items that were actually listed in my order, then they stopped responding my emails. They literally stole 130 dollars from my account, after I paid around 90 for the initial purchase.
Edit: The merchant response is totally contrary to the attitude they show over email. I’ve had been emailing with them the entire day before recurring to public forums. They claim their terms were explicit in the email, they were not, I had one order confirmation email that had no price of subscription, no refund policy or terms and conditions. I had a second email that went to my promotions folder, because is not even identified as an order confirmation, for the second order of coaching, and also doesn’t have any terms or refund policy. After leaving this response, they sent me an email with their terms and conditions, now, after they stole my money. They leave these candid responses here claiming they are working on improving their clarity, but on email they double down and lie saying they were transparent and they won’t refund the money. They literally stole from me $130.98 today, and still have the audacity to use my message to appear honest. Don’t but for this company, if at the end you will end up paying this much, pay it to your local dog trainer.
Claim your business profile now and gain access to all features and respond to customer reviews.
