I’ve had a very frustrating experience with Raiz Invest Australia Limited’s customer support.
I tried contacting their hotline for assistance and waited on hold for more than one hour, yet no one ever answered the call. For a financial services company that manages customer funds, this level of support is unacceptable. When customers need help with their accounts or have urgent questions, reliable and timely support should be a basic expectation.
Long wait times can happen occasionally, but having no response after waiting over an hour shows a serious lack of support infrastructure. It leaves customers feeling ignored and unable to resolve important issues related to their finances.
I hope Raiz Invest improves their customer support system by increasing staffing or offering better response channels. Customers should not have to spend hours trying to get basic assistance.
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