I’ve been a loyal customer of Rakuten for many years, which makes this experience even more disappointing.
Two months ago, I made a large purchase through their platform from Dyson Canada and never received the promised cash back. Since then, I’ve submitted the missing cash-back form multiple times, but I haven’t received any meaningful follow-up or resolution.
What’s most frustrating is the lack of accessible customer service. There doesn’t seem to be a real representative available to address the issue directly, leaving me stuck waiting without clear answers or timelines.
After years of loyalty, this experience has been extremely disappointing. If this isn’t resolved soon, I’m seriously considering stopping using their services.
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Since launching in 2012, Rakuten.ca (previously Ebates.ca) has helped its members - 8 million and counting - earn over $70 million in Cash Back at their favourite stores.
