I am very disappointed that my son received a gift that didn't fit, and we want to exchange it for a larger size. However, they want to charge us for shipping to return it, as well as shipping for the new size, despite already charging for shipping on the original order. The representative from customer service was unfriendly and unhelpful, and any further communication was automated. This has been the worst customer service experience I've had, and it's certainly not a way to keep returning customers.
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Rally House is a specialty sports boutique that offers a large selection of apparel, gifts and home décor representing local NCAA, NFL, MLB, NBA, NHL and MLS teams. We also carry local novelties and regional-inspired apparel, gifts and food. With locations in the Midwest, South and Northeast, we bring stylish sports apparel and unique team gifts to cities where fans live, work and cheer.
In order to provide customers with the best experience possible, we hire associates who share the same passion for sports as our patrons. We encourage our associates to show their team spirit, so customers feel welcome to strike up a conversation about their favorite team, the latest game or even their favorite rivalry! We want to be more than just another sports store, and our associates help us stand apart from the competition.
Our stores offer a friendly environment and comfortable shopping experience, with associates dedicated to helping customers find the perfect new item to represent their favorite team. Rally House is committed to truly connecting with patrons to offer exceptional service from the moment they step into one of our local stores. Rally on!See more
