I ordered two jumpers from an online store on 2 January 2026, but on 10 January 2026, I received a pair of pants instead of what I ordered. That same day, I reached out to the support team and sent photos of the parcel and the pants I received, seeking help to resolve the issue. On 14 January, I was informed they had footage showing the correct items were sent and claimed that I had signed for the delivery. Consequently, they stated that the case would be closed without any further investigation or resolution. Since I did not receive the items I paid for, I escalated the issue through my payment provider. After reviewing the situation, I successfully obtained a refund through a chargeback. This experience was frustrating and stressful, especially due to the unwillingness to adequately address a clear delivery error.
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RalphLauren.com - The Official Site of Ralph Lauren. RalphLauren.com offers the world of Ralph Lauren, including clothing for men, women and children, bedding and bath luxuries, gifts and much more.
