Applied for a role at JLR quickly was asked to complete an online test .i was invited for an online interview a few days later. I signed into the teams/zoom meeting and placed in a waiting room. Despite being told to be online promptly for the interview, I sat and waited with no answer. I then recieved a phone call stating I had been booked incorrectly as the original agent was actually off. The person on the phone however advised they would call me to complete the interview later that day.After the phone interview was completed, I was asked to complete a dexterity test in a test centre. (This was a great experience). After the dexterity test we were told the results would be Recieved in the next few days, with those who pass being invited to interview at the intended workplace.I was advised of passing the tests, and would receive a call to arrange the face to face interview/drug and alcohol tests etc. I missed a call and called the number back. The answerphone did not state who you were calling, and I left a message asking for a call back, I Recieved no further call. I called a few day later and got through to an agent who advised I had been called ‘numerous times’ and was not answer and therefore missed the interview allocation and would need to wait for the next intake date. I asked if they could leave a voicemail message if I was unable to answer as I work and usually facilitate sessions so unable to answer my phone during these times. I was told ‘ I suggest you answer your phone when it rings’. A month went by and I Received an email asking me to attend an interview scheduled for a Saturday. I attended the interview after arranging childcare on the Saturday . I arrived early for the appointment. On arriving I found the visitor car park closed, and the reception not open. Thinking it was maybe because I arrived early I waited. 10 minutes before the interview I spoke to a member of security who advised reception was not open and was unaware of any interviews. She spoke to someone on her radio and informed that on occasion interviews did take place on Saturday especially if there was a big intake. My understanding/impression was that this was a large intake, so I continued to wait. By the interview time no one had arrived. However as I know the road work can cause traffic issues waited a further 30mins yes- still no one. I called your number and left voicemail messages asking what I needed to do- no reply to them, I also sent emails. I Recieved a response to my email on the Monday stating it was passed to the team, and then a further email stating they did not send an email to me asking for me to attend an interview, I was asked to send proof, which I did. No further contact has been made with me, other than I just need to wait for an interview date. I have since sent a further email asking for an update on my application…. Again advised it was passed on to the team and had no further contact. I applied for the role in June, people who applied around the same time as me for the same role and the drivers role have started. An exciting career change has been affected by poor customer service and appears you focus more on the number of people you can get to fill a role rather than seeing this as an inspiring opportunity for those looking at new roles.
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