Farcical - I had DSA support lined up requiring two different mentors…They allocated my face to face to someone 250-300 miles away because it didn’t occur to the clown doing the matches that Lancashire and Hampshire are a long way from one another. When I raised my concern with the mentor they replied “LOL - just another routine mistake by the system” - it’s good to know that me being without support is worthy of ‘laughing out loud’. The same day I was told that they couldn’t find a specialist mentor in the other role. This came after the office phoned me asking if I’d change my meeting method from face-to-face to online - despite the company saying that you can choose between face-to-face, hybrid or online.A day later the office accept that they made a mistake in the initial allocation - only to then tell me that there is no mentor available for me in that role but they were hopeful one might become available at some point (but no guarantee).But I was told that the other specialist had been found but not before impressing on me that she preferred hybrid meetings - so implying that my choice was an inconvenience. Farcical is an understatement - I’ll be looking towards civil action as the distress and anxiety caused is off the scale - I’ve asked my DSA assessors to reallocate me to a new company. In done with Randstad - they are a dangerous liability who shouldn’t be allowed anywhere near people with disabilities.I’ve no interest in a bog standard apology - this needs to go a lot further
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