To begin with, the phrasing in this box feels like medical gaslighting! "What went wrong this time?" This system is an absolute farce! I need to see a doctor, yet I have to wait 1 to 2 days to be contacted! I've been dealing with this issue for almost 4 weeks! People are going to be seriously neglected with this ridiculous system in place! It constantly directs everyone to emergency services, which are already overwhelmed, leading to even more people needing to see their GP, but this flawed system makes it a nightmare!
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