A dreadful system that complicates getting an appointment as much as possible. It consumes staff time, excludes the vulnerable or those who cannot use or afford technology, and even with tech, it takes half an hour to fill out forms with useless details just to get an appointment with a doctor you didn't even want to see... Do I really need to explain my stool issues if my arm is sore? And what if I want to keep something confidential?
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