This system is poorly designed. It doesn't ask why you want to see your doctor. The first medical question just asks for your main symptom. I can't find anywhere to indicate that I was advised to make an appointment if symptoms did not improve, nor how to describe multiple symptoms like high temperature and nausea. Every time I use it, I feel stressed and leave thinking I haven't adequately explained why I need to see a doctor. So I end up calling the surgery to re-explain my symptoms. Also, when it does schedule an appointment, it's unclear how to confirm it.
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