None of the older patients in line knew anything about this system forced upon us. Not everyone has access to a computer, smartphone, or even email. The staff at the GP surgery had to fill out online forms for us, which took them away from more important tasks. It also stripped us (the digitally 'illiterate') of our agency. After being told 'computer says NO,' I wrote a real letter detailing my symptoms, and within hours, I got an appointment and am now being 'fast-tracked' through the system. So, 10 out of 10 for the human beings. 'Rapid' health triage is a joke—a long-winded, tick-box, clunky system that's not fit for purpose. Please inform your MPs about this terrible system so questions can be raised in parliament.
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