I work in a gp surgery and this new government system is just awful.I feel so sorry for the older patients who may not have smartphones or the Internet. To go through all those questions when they call is absurd.The waiting time to get through to speak to us has gone up as we try to help the patients not able to do it online.I could have made 10 appointments in the time it takes to go through the questions with them.Awful awful system. So robotic and the care and help has totally gone out the window.
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