I am unfortunately very disappointed with my experience.
I placed my order on January 4th. According to the website, delivery usually takes 2–7 working days after dispatch. However, the parcel was not delivered to the pickup point until January 26th, which was significantly later than expected.
Due to this delay, I was already abroad when the parcel arrived and therefore unable to collect it. The package has since been returned to Rapunzel of Sweden.
I have contacted customer service multiple times to clarify the situation, but unfortunately I have not received any response. The lack of communication is particularly frustrating.
I understand that delays can happen, but I would have expected transparent communication and at least a reply to my inquiries. Sadly, this has not been the case.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hair is our passion!
Since foundation in 2007, we at Rapunzel of Sweden have helped hundreds of thousands of customers worldwide achieve the dream of perfect locks. Always with passion, service and quality in mind. Our mission is to give every customer the best hair experience and help you fulfill the dream of longer and thicker hair. We gratefully accept your constructive feedback, so that we can improve the experience for all our customers.
For more information about our products, visit our website!See more
