Will never order from there again. Placed an order on the 7th of August - got an email the next day that the order was shipped. But then nothing happened and the tracking didn’t update - I gave it some time and then contacted them. I ended up having to chase them up 5 times, re-explain the situation each time… all of them kept telling me different things, some said the order was in transit, some said it’s not been shipped.. they would always ask me to give it X more days and then get back in touch. Finally someone escalated it to a manager and they cancelled the order and placed a replacement order which has now finally arrived (a month later). Of course they were also out of stock of something I ordered (the perfume travel set). Could have thrown a full size on in there or anything really, a small discount for the next order - but nope. Terrible customer service all around
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