Received several dented / damaged 4k steelbooks recently as Rarewaves have been sending them out in thin unpadded cardboard envelopes. In the past you'd recieve them in either a slim box or padded jiffy bag and sometimes in a cardboard envelope inside a padded jiffy bag. Because of their poor customer service and packaging I won't be shopping with them any longer sadly.
This is the response I received regarding Rarewaves trying to cut corners on packaging correctly: Thank you for your email. I must admit that the level of damage sustained by your items in transit is directly linked to the type of packaging and this is completely unacceptable. It is pretty obvious that our packaging is not fit for purpose and we wholeheartedly apologise for the inconvenience caused. When you brought the issue to our attention, we immediately passed it on to our warehouse team to request a review of the packaging. I understand that this is an ongoing process and we will definitely change our approach to packaging. Unfortunately, these changes are slow to implement. However, we are hopeful that the entire packaging approach will be overhauled. Until these changes are put in place
we do not believe that sending you replacements would be the best option.
Please let us know if you would like to keep the item for a 30% refund.
ATTEMPTING TO MAKE ME ACCEPT A DISCOUNT HAS JUST MEADE ME ANGRY AND NO LONGER SHOP WITH THEM. IF THIS IS HOW THEY TREAT LOYAL CUSTOMERS. THEY KNOW THEIR PACKAGING IS SUB STANDADRD. COLLECTORS THAT PAY EXTRA FOR THE 4K STEELBOOKS DON'T WANT TO RECEIVE DAMAGED PRODUCTS AND EXCUSES.
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