Overcharged me. I picked up meds and asked if the total charge was right. They said yes so I asked for invoice. When I got home I realised they had provided me wirh a statement which just shows the total. I went back into the surgery and asked again (the same receptionist) to check the price. She looked on the computer and said, yes again, the price was right. So I asked for a copy of my previous invoice with the same meds. The wormer and flea combined treatment appeared to have increased by £50.58 to £61.26! I said that cannot be right, that would be an increase of 21%! At that point was then she said yes, they had overcharged! I was then told I couldn't have a refund back on my card, because it had to be dealt with through accounts. No apology, just the usual miserable face.ALWAYS ASK FOR AN ITEMISED INVOICE
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Small animal practices, also caring for horses. Includes locations, contacts and opening times of branches at Grimsby, Louth and Market Rasen.
