I have had to give this review one star because I cannot give it a minus review I booked our cat in for castration on Monday 17 November, on arrival the receptionist could not find the booking and said our cat did not exist. On pressing the matter I was told we were a NO SHOW for Friday 14th I pointed out that if this were the case why didn’t we get a phone call informing us of this, the answer was we don’t contact you about these things ( they can contact you on time to inform you your cats flea & worming treatment is due each month at extortionate prices.The receptionist made me feel it was my fault and when I pressed to speak to someone I was told no one would be in, if I had a complaint to contact customer service I had to rebook for the next day Tuesday 18thThe receptionist needs to have some sort of customer service training and learn to look people in the eye and not avoid eye contactIn all my 72 years I have never been treated this off Handedly by anyoneBad customer service, inflated prices, first question on booking you cat in is,is he insured WHY, what difference does it make, next question how much is he insured for again WHY. I was then asks if for a fee for each would I like blood tests to check liver and kidney function and a Vet to carry out an examination WHY. My cat is only 6 months oldIf felt like all the practice was interested in was making money nothing to do with pet care at allWe will be moving vets after this dreadful experience
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Small animal practices, also caring for horses. Includes locations, contacts and opening times of branches at Grimsby, Louth and Market Rasen.
