What a scam! I made a booking via the phone number listed on ratandmicecontrol.com.au website, 0466660066. I was quoted $280 and to my surprise they sent someone out that afternoon. When the guy arrived he didn’t make any real effort to assess the issue and seemed surprised to see rats running around the yard. He then told me he would have to put baits under the house as well as in bait stations outside and said it would cost $370 (With gst added it ended up being $407). The guy literally just tossed baits around randomly under the house from the access door (didn’t go underneath or attempt to put any where the main issues were). When I asked reasonable questions in regard to safety and when I asked him about the parts of the service listed on the website that he didn’t appear to be doing, he laughed at me like I was stupid.I was then surprised to find that the invoice I received had a different company name, Top One Maintenance, but at the time I just assumed the main company must’ve been hiring contractors when they were overloaded.When booking the job I had asked if I would be able to pay the invoice in 2 days time and they had agreed. When that day came I was hounded by the technician. Voicemails and text messages pressuring me to pay immediately. I then found there was no account number or payment info on the invoice (weird!) and when I asked how I was supposed to pay, the technician told me to pay him directly via payID.4 weeks later there’s been little to no improvement to the situation. In fact, the rats are absolutely out of control! So today I called both the phone number I originally called to make the booking, along with the mobile number listed on the invoice. Neither phone number would connect. I suspect they have blocked my number so I can’t complain. This got me suspicious so I looked online and I found a lot of similar complaints and bad reviews which I really wish I’d seen before booking them. I feel so stupid for trusting the (clearly fake) reviews on their website. I’m on a low income so the fact that I now have to pay to have another pest control company come and do the job properly really hurts. I will be making a formal report.Please stay away from this company! Going by these various names:Ratandmicecontrol.com.au, Top One Maintenance, Prime Pest Control, pestcontrolvictoria.com.auABN: 71673441828
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At ratandmicecontrol.com.au, we specialise in removing rats and mice quickly, safely, and permanently from Melbourne homes and businesses. Whether you're hearing scratching in the walls or spotting droppings around the kitchen, our expert team is ready to act fast — with same-day service.
Our licensed technicians use child- and pet-safe methods that get real results — no guesswork, no gimmicks, just long-term protection and peace of mind.
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