Review Time
Caution: Experienced a troubling situation with this company. I called this morning and was quoted $200-$280 for same-day service to remove a dead rat and apply sanitization treatment in my three-bedroom single-storey home. A representative arrived at 1:45 PM and left by 2:04 PM, charging me an astonishing $1500. As a single older female at home, I felt very pressured to pay. I attempted to dispute the charges but was compelled to pay into a bank account. I plan to report this to consumer affairs and the relevant ombudsman, and will file a police report if I do not receive a full refund. The invoice mentions several related names.
We were very stressed because of constant rats and mice in our home, but this company changed everything! The technician was polite, patient, and explained the whole procedure clearly. He used safe products and secure bait stations that gave us full peace of mind.
After the treatment, the difference was unbelievable — no more sounds, no more droppings, no more stress. Thank you for giving us our comfort back! Highly recommended!
Thanks Sherry.
They are quick and honest. These guys really are helpful. I had a bird stuck in one of our walls. I called two different companies, they came and charge me 120 and 159 respectively for their visit and inspection. They didn’t rescued the bird at all. I then tried and called more people and I found these guys. I was concerned about the poor pigeon. Two of the technicians arrived at my property and they said they will need to cut a small portion of the wall to get an access to release the bird. They said the whole process gonna cost me 285 plus gst and they will also block the entry point on 145 extras. I was happy with the price and they start doing what they know they were doing. Upon cutting the portion of the wall I was shocked to see there were 3 pigeons stuck and was almost dying. They rescued all three of them. They repaired my wall and they also blocked the entry point. I tried to pay them 100 dollars extra for their help and they refused to take 100 dollars as a tip. People must share there views but I consider this my duty to share what I have seen. I have seen a 100% honesty and hardworking ethic.I once again thank you guys for your help. Specially Taim and Sherry.
I had 4 bedrooms house in endevours hill. All of a sudden my house was infested with bedbugs, i called this company online, they came inspected the property provided me a price of 165/room. I agreed and then the next day they visited again and done the treatment. After the treatment they came next day and pressure cleaned the mattress, couch , rugs and everything. The bugs are gone in few days. Thanks sam and jessy.
This company is a scam and seems to operate under multiple names, none of which can be found on Google Reviews.Alex was initially responsive and helpful, and sent Haider to complete the inspection. Was told the inspection would take 30-40 minutes and that they would find all holes, lay poison, seal holes, and provide a 1 year guarantee.Our Airbnb guest who reported the mouse said Haider, the technician, was there for only 15 mins, he found two internal holes in the back of cabinets (which the guest pointed him to), laid poison, said we'd need to get a carpenter to cover one hole as it was too big for him to cover (10cm), and the he suggested we needed to fill the other hole with steel wool. He did not do this.When I queried Alex about this, he told me we couldn't cover the internal holes for 14 days until the poison had worked, which didn't make total sense to me, since they were internal wall holes, not external, and surely the holes we needed to leave open were external. No mention of any external holes found. Their website states that holes will be sealed, so this felt misleading, as I'd assumed paying a few hundred dollars would cover the whole thing, sealing holes and all, as stated.I paid the invoice, and asked for a report of the locations of holes found since there didn't seem to be any mention of any external holes where the mouse had gained access to the house. I also asked where the poison was placed. No response from neither Haider nor Alex, who was extremely responsive right up until I paid the invoice.I repeatedly texted and called both Alex and Haider periodically over the following 2 months, and heard nothing back apart from one message from Alex to say Haider would get back to me with a report, and a text from Haider saying he's sick and will get back to me later (he didn't, despite multiple follow ups). Nothing more despite repeated texts and calls over two months.I believe that Haider and Alex's other "technicians" do not have any training in pest control, and that Haider did not look for or find any external entry points. Their website is misleading, making it sound like a full service that includes sealing holes, but it's not, it’s a scammy operation that gets untrained “technicians” to chuck down some cheap poison and do a half-arsed job just barely convincingly enough that you pay them and then they disappear. Highly doubt the “1 year warranty” is of any use.Their website mentions 203 x 5 star reviews on Google, but I’ve now realised this is an screenshot, not a live count, and there is no such listing nor any reviews on Google at all.Overall a very frustrating experience that wasted a tonne of time and money paying our handyman to come in and fill the holes.I now believe we got scammed by someone who has great SEO and a great website, but no actual experience with pest control nor care for customer service.Other names for this business (from the photo of the handwritten invoice):Rat and Mice ControlPest Control VictoriaTop One Maintenance Prime Pest ControlPossum Catchers MelbournePublicly searchable info to help people searching for this company:ABN 71 673 441 828Email: info at pestcontrolvictoria.com.au0466660066 (Alex - mobile publicly listed on website)(Adding these here in case others search for any of the above in attempt to find reviews, as I did after receiving no response. Should have verified their website reviews before booking!)Update: after 2 months of no response I sent screenshots to Alex/ Iqbal Taimu and Haider of the other 2 x 1 star reviews above that have been added since my review, and he finally responded after months of radio silence: “delete this reviews otherwise I’m going to soo you”.I told him I wouldn’t delete my review, but that if he didn’t refund me I was willing to put in hours of time reporting him for fraud to banks, scam watch, consumer affairs, etc. Remarkably, after a few days of back and forth (suddenly Alex was very communicative), he did actually refund me!Update 2: The mouse is still alive and well, and was discovered by another set of Airbnb guests 2 months after Haider's visit.
What a scam! I made a booking via the phone number listed on ratandmicecontrol.com.au website, 0466660066. I was quoted $280 and to my surprise they sent someone out that afternoon. When the guy arrived he didn’t make any real effort to assess the issue and seemed surprised to see rats running around the yard. He then told me he would have to put baits under the house as well as in bait stations outside and said it would cost $370 (With gst added it ended up being $407). The guy literally just tossed baits around randomly under the house from the access door (didn’t go underneath or attempt to put any where the main issues were). When I asked reasonable questions in regard to safety and when I asked him about the parts of the service listed on the website that he didn’t appear to be doing, he laughed at me like I was stupid.I was then surprised to find that the invoice I received had a different company name, Top One Maintenance, but at the time I just assumed the main company must’ve been hiring contractors when they were overloaded.When booking the job I had asked if I would be able to pay the invoice in 2 days time and they had agreed. When that day came I was hounded by the technician. Voicemails and text messages pressuring me to pay immediately. I then found there was no account number or payment info on the invoice (weird!) and when I asked how I was supposed to pay, the technician told me to pay him directly via payID.4 weeks later there’s been little to no improvement to the situation. In fact, the rats are absolutely out of control! So today I called both the phone number I originally called to make the booking, along with the mobile number listed on the invoice. Neither phone number would connect. I suspect they have blocked my number so I can’t complain. This got me suspicious so I looked online and I found a lot of similar complaints and bad reviews which I really wish I’d seen before booking them. I feel so stupid for trusting the (clearly fake) reviews on their website. I’m on a low income so the fact that I now have to pay to have another pest control company come and do the job properly really hurts. I will be making a formal report.Please stay away from this company! Going by these various names:Ratandmicecontrol.com.au, Top One Maintenance, Prime Pest Control, pestcontrolvictoria.com.auABN: 71673441828
Taim and Nick visited my property last month to remove birds nests from the roof of my double storey house. They removed 7 nests and also blocked the entry points. While doing that they also found a dead rat in my roof cavity and they also treat my roof to stop rodent getting in there anymore. They are cost friendly and affordable, I was quoted 1500-2000 for bird proofing by other companies. These guys complete the job at 1200 which was fair enough for there 6 hours of continuous struggle. I'm very happy with there service and I'll strongly recommend them to my friends and family and to everyone. Thanks Taim and Nick you guys are amazing.
These guys are fast and amazing. I dealt with 2 more companies before these guys no result. After I contact these guys they send a technician name sherry in 2 hours . He inspected the whole property completely including both roof spaces as well as walls. He was very nice and helpful guy. After the inspection I was quoted 585 for both rats and mice treatments. I paid 585 and after 2 weeks now I’m completely satisfied as my problem is solved . My personal experience with these guys are overall amazing and five for their work. Once again thanks sherry for your help .
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At ratandmicecontrol.com.au, we specialise in removing rats and mice quickly, safely, and permanently from Melbourne homes and businesses. Whether you're hearing scratching in the walls or spotting droppings around the kitchen, our expert team is ready to act fast — with same-day service.
Our licensed technicians use child- and pet-safe methods that get real results — no guesswork, no gimmicks, just long-term protection and peace of mind.
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