ratandmicecontrol.com.au

I booked Rat & Mice Control Melbourne…

I booked Rat & Mice Control Melbourne after seeing their professional-looking website claiming “203 five-star Google reviews.” That claim turned out to be false, it’s just a fake image. There are no genuine Google reviews for this business at all.I was quoted by 'alex' iqbal.taimu' is his gmail and phone 0466660066 $300–$350 for a full treatment of a simple mice problem in my double-storey, 4-bedroom home. The quote included a full property inspection inside/outside, walls etc, prevention advice, and a 14-month warranty. What I received was nothing close to that.The technician's behavior was quite sheepish and odd. He also didn't know anything about pest control when questions were asked. He VERY briefly looked in the roof cavity, glanced at one toilet room, placed a single bait under the kitchen sink (only after I insisted), threw a few pellets into the lightwell outside, and put one sachet in the roof. That was it. He ignored my repeated concerns about fireplaces and visible mouse activity elsewhere, kept saying “don’t worry about holes,” and gave no prevention advice at all. He also told me the treatment would last “2–3 years,” which is completely false.I was then charged $700 - double the original quote split into “Mice Control $350” and “Rats Control $350.” I was never told the price would double if rats were found, and no separate rat service was performed. The website's pricing structure claims to be 'honest' with A 3–4 bedroom home listed as $260–$380, and carcass retrieval and reactivation as $280–$390. There is no mention that rats and mice are charged separately or that detecting both would double the cost. When I questioned it, the owner (Alex) admitted in writing that each treatment costs only $240–$280 with a 6-month guarantee, which still doesn’t justify $700.To make things worse, the invoice wasn’t even from Rat & Mice Control Melbourne it came from Top One Maintenance Pty Ltd (ABN 71 673 441 828), a completely different business name that was never mentioned before payment. It contained no itemised breakdown & just two vague lines with amounts. When I asked for a proper invoice and warranty clarification, Alex ignored me, replying only “ok” and “please do so, thanks” when I said I’d contact Consumer Affairs.I felt pressure to pay alone with my kids and paid by bank transfer (their preferred method). Since the so-called treatment, we still find mouse droppings and have had to buy and place our own bait. You could literally go to Bunnings and pay absolute maximum $25 for what he did. After reporting this to Consumer Affairs Victoria, I've discovered another nearly identical complaint by a customer below via Trustpilot. Her experience mirrors mine - same ABN, same technician, same pattern of false promises, short visit, no follow-up, and no real service. She also uncovered that this business trades under multiple names: Rat & Mice Control Melbourne, Pest Control Victoria, Top One Maintenance, and Prime Pest Control.I now believe this business is intentionally misleading consumers, using fake review claims and multiple trading names to appear legitimate while providing minimal work and demanding full payment upfront.I’ve lodged a formal complaint and will continue pursuing this until I receive a full refund and the business is properly investigated. Avoid this company at all costs. Their website and advertising are deceptive, their “203 5-star reviews” are fake, and their conduct is unethical.I will be more than happy to share footage of this man and his van from our security cameras if required, I now believe 'Alex' is the technician and this is a one man con artist. Avoid!

Date of experience: Sep 30, 2025