This company is a scam and seems to operate under multiple names, none of which can be found on Google Reviews.Alex was initially responsive and helpful, and sent Haider to complete the inspection. Was told the inspection would take 30-40 minutes and that they would find all holes, lay poison, seal holes, and provide a 1 year guarantee.Our Airbnb guest who reported the mouse said Haider, the technician, was there for only 15 mins, he found two internal holes in the back of cabinets (which the guest pointed him to), laid poison, said we'd need to get a carpenter to cover one hole as it was too big for him to cover (10cm), and the he suggested we needed to fill the other hole with steel wool. He did not do this.When I queried Alex about this, he told me we couldn't cover the internal holes for 14 days until the poison had worked, which didn't make total sense to me, since they were internal wall holes, not external, and surely the holes we needed to leave open were external. No mention of any external holes found. Their website states that holes will be sealed, so this felt misleading, as I'd assumed paying a few hundred dollars would cover the whole thing, sealing holes and all, as stated.I paid the invoice, and asked for a report of the locations of holes found since there didn't seem to be any mention of any external holes where the mouse had gained access to the house. I also asked where the poison was placed. No response from neither Haider nor Alex, who was extremely responsive right up until I paid the invoice.I repeatedly texted and called both Alex and Haider periodically over the following 2 months, and heard nothing back apart from one message from Alex to say Haider would get back to me with a report, and a text from Haider saying he's sick and will get back to me later (he didn't, despite multiple follow ups). Nothing more despite repeated texts and calls over two months.I believe that Haider and Alex's other "technicians" do not have any training in pest control, and that Haider did not look for or find any external entry points. Their website is misleading, making it sound like a full service that includes sealing holes, but it's not, it’s a scammy operation that gets untrained “technicians” to chuck down some cheap poison and do a half-arsed job just barely convincingly enough that you pay them and then they disappear. Highly doubt the “1 year warranty” is of any use.Their website mentions 203 x 5 star reviews on Google, but I’ve now realised this is an screenshot, not a live count, and there is no such listing nor any reviews on Google at all.Overall a very frustrating experience that wasted a tonne of time and money paying our handyman to come in and fill the holes.I now believe we got scammed by someone who has great SEO and a great website, but no actual experience with pest control nor care for customer service.Other names for this business (from the photo of the handwritten invoice):Rat and Mice ControlPest Control VictoriaTop One Maintenance Prime Pest ControlPossum Catchers MelbournePublicly searchable info to help people searching for this company:ABN 71 673 441 828Email: info at pestcontrolvictoria.com.au0466660066 (Alex - mobile publicly listed on website)(Adding these here in case others search for any of the above in attempt to find reviews, as I did after receiving no response. Should have verified their website reviews before booking!)Update: after 2 months of no response I sent screenshots to Alex/ Iqbal Taimu and Haider of the other 2 x 1 star reviews above that have been added since my review, and he finally responded after months of radio silence: “delete this reviews otherwise I’m going to soo you”.I told him I wouldn’t delete my review, but that if he didn’t refund me I was willing to put in hours of time reporting him for fraud to banks, scam watch, consumer affairs, etc. Remarkably, after a few days of back and forth (suddenly Alex was very communicative), he did actually refund me!Update 2: The mouse is still alive and well, and was discovered by another set of Airbnb guests 2 months after Haider's visit.
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At ratandmicecontrol.com.au, we specialise in removing rats and mice quickly, safely, and permanently from Melbourne homes and businesses. Whether you're hearing scratching in the walls or spotting droppings around the kitchen, our expert team is ready to act fast — with same-day service.
Our licensed technicians use child- and pet-safe methods that get real results — no guesswork, no gimmicks, just long-term protection and peace of mind.
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