I had a terrible experience with Guaranteed Rate specifically with Joseph Nowacki. He was very unresponsive the entire process and everything took so long. I called this gentleman 5 times, left voicemails, emails and text messages. No response or return call. He did not communicate with me or review mortgage numbers with me. He rushed my realtor off the phone when she tried to speak with him about a potential property. Unseasoned and unprofessional. I told him about my concerns and he got defensive telling me he has over 60+ clients a day. I was put off by the is statement and felt like 1 in a dozen and my loan was not important to Mr. Nowacki. I went with a different lender and closing. Never work with them if you want a personalized and genuine experience with purchasing a home. Their loads are too large.
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Rate Inc. is a US residential mortgage company headquartered in Chicago, Illinois.
