In an unfortunate turn of events, upon arriving at the villa we had rented through RateHawk in Florida, we discovered that it deviated significantly from our expectations. The villa advertised as having a heated pool, but unfortunately, the pool pump was malfunctioning, resulting in dirty & freezing water. Additionally, the property was not adequately maintained, and the most pressing issue was the absence of a clean pool, which was particularly disappointing since my children from the United Kingdom had eagerly anticipated using it daily. Upon noticing the pool within five minutes of our arrival, we promptly contacted RateHawk, who responded swiftly and informed us that the pump would be repaired shortly. It took 7 days to be fixed and pool was getting dirtier. My children could not use it which was upsetting for everyone. I ask RateHawk to move us upon arriving but they said they couldn’t ! I told them It’s false advertisement & I paid for a villa and pool not just villa.RateHawk eventually said that they booked the villa for me through a different company & that company would not move us or give us compensation so it was out of their hands! RateHawk offered me 60 points in credit! That doesn’t even cover a night in a hotel so I refused! I asked the owner of the property who he rents his villa through and he said Expedia portal!So not really sure what RateHawks role is or why they advertise properties as they have no power in helping if anything goes wrong. All really upsetting as this had been a dream holiday.I would advice not using this company as they can’t help you if anything goes wrong
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RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals.
We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 330 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 220 000 properties contracted directly. This allows us to provide our clients located in over 220 source markets with 2.9+ million accommodations all over the world.See more
