Multiple issues with this company. I would be very careful with booking for them.
They completely ruined a client's honeymoon. Booked a seavilla suite at azulik at tulum. When the clients arrived all ratehawk paid for was a basic suite with no pool. When we contacted them they took 8 hours ro rectify the problem and the guests missed their entire 1st night in the suite they paid for. They also up to this day 6 months later provided no compensation for them.
Another set of clients turned up for check in at the mangrove corendon in curacao and on arrival no payment was made due invalid vcc. This makes us look like we did not pay the in the eyes of the client.
They need to fix their issues quickly. And customer service takes to long to fix issues. Travelers want their issues dealt with immediately not wait 8 hrs.
Poor.
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RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals.
We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 330 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 220 000 properties contracted directly. This allows us to provide our clients located in over 220 source markets with 2.9+ million accommodations all over the world.See more
