Terrible customer service experience. My order was cancelled due to “no stock,” yet the product continued to appear available online. After more than a month, I am still waiting for my refund.
I have contacted customer support several times and keep being told the issue is escalated, but there has been no resolution or proper follow-up. Very frustrating and disappointing experience.
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Rathwood is an award-winning family run furniture store established in 1994. Located just outside of Tullow on the border of Carlow and Wicklow, Rathwood is only 1 hour from Dublin.
Our Children’s Events, Beauty Boutique, Maze of Ireland, Animal park, Forest walks, Woodlands Train, Play Centre and Restaurant are just some of the exciting and different activities that visitors can avail of when they visit Rathwood.
Formal Apology & Update
We sincerely apologise for the delays and limited communication in recent months. Earlier this year, the collapse of a key supplier disrupted our operations. We are pleased to confirm that we have secured a new strategic partnership with Paleo Group, strengthening our global supply chain and ensuring greater stability and service. As we mark over 30 years in business, we remain fully committed to restoring your trust and continuing to deliver the quality and reliability you expect from Rathwood.See more
