I placed an order for kiln dried timber on the 29th June 2025 with delivery scheduled for 10th August 2025. It never came, I phoned for an explanation and was informed that they were having issues with a supplier, the date was pushed out to end of October, then kept getting delayed. I asked for a refund, I keep getting excuses and still no refund (Feb 2026) recently Rathwood requested my IBAN so they could refund me, just more lies and time wasting I still have not received my refund of €312.08.
My advise is to forget Rathwood, poor customer service, poor attitude, no respect, constantly lying and delaying. The worst kind!!!!
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Rathwood is an award-winning family run furniture store established in 1994. Located just outside of Tullow on the border of Carlow and Wicklow, Rathwood is only 1 hour from Dublin.
Our Children’s Events, Beauty Boutique, Maze of Ireland, Animal park, Forest walks, Woodlands Train, Play Centre and Restaurant are just some of the exciting and different activities that visitors can avail of when they visit Rathwood.
Formal Apology & Update
We sincerely apologise for the delays and limited communication in recent months. Earlier this year, the collapse of a key supplier disrupted our operations. We are pleased to confirm that we have secured a new strategic partnership with Paleo Group, strengthening our global supply chain and ensuring greater stability and service. As we mark over 30 years in business, we remain fully committed to restoring your trust and continuing to deliver the quality and reliability you expect from Rathwood.See more
