I ordered fire wood from Rathwood in early November for delivery scheduled at the end of November. Apparently due to supply issues the order could not be executed until end of December and hence I cancelled the order. To note that I had to find out myself after numerous calls that the delivery would be delayed and no proactive communication from the company. In any case I received confirmation that refund would be issued at the end of November. To date, 25th February I still have not received a refund, despite numerous calls to the Rathwood offices. This is appalling behaviour and customer service. I must now consider to go down the legal route to recover my money.
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Rathwood is an award-winning family run furniture store established in 1994. Located just outside of Tullow on the border of Carlow and Wicklow, Rathwood is only 1 hour from Dublin.
Our Children’s Events, Beauty Boutique, Maze of Ireland, Animal park, Forest walks, Woodlands Train, Play Centre and Restaurant are just some of the exciting and different activities that visitors can avail of when they visit Rathwood.
Formal Apology & Update
We sincerely apologise for the delays and limited communication in recent months. Earlier this year, the collapse of a key supplier disrupted our operations. We are pleased to confirm that we have secured a new strategic partnership with Paleo Group, strengthening our global supply chain and ensuring greater stability and service. As we mark over 30 years in business, we remain fully committed to restoring your trust and continuing to deliver the quality and reliability you expect from Rathwood.See more
