I would like to share my experience with the company and the shipping process, which has been a great disappointment. It was very frustrating to find that the shipping times were misrepresented, violating the policies they themselves set. I consider this misleading advertising and it should be reported.Although I understand the company is based in the Netherlands, the products are shipped from Hong Kong, which adds another layer of complexity to the shipping process. If you commit to specific delivery days, you should adhere to those timelines or at least inform the customer of any issues. Throughout this process, I sent multiple emails and was given incorrect shipping times, while your website continued selling products and lying about delivery times, while mine was still not arriving.You lied both in emails and on your website. It wasn’t until I became very frustrated and wrote to the main office that I received a response stating the shipment would take two weeks, which still did not happen. I want the right to decide whether I want to wait or not. Do not take that right away from me. Do not lie to me.I placed an order on February 4th, and the package arrived on February 28th, meaning 18 business days, far beyond the 7 days promised.Additionally, one of the products arrived damaged. You offered to replace it or give me a 10% discount, which I find absurd since I am not going to buy the product again. I suppose I will have to wait another 28 days for the replacement.The most important thing to me is my right to decide. If the product is excellent and worth waiting 28 business days, I will wait, but it is my decision, not to be treated like a misled child.Please do not offer me future discounts, as a 10% discount is absurd when I have already made the purchase. I believe you should refund that 10% on the product I have already purchased as compensation for the inconvenience and the time wasted writing so many emails.I hope you take my experience into consideration, and most importantly, improve your communication and customer service.Update 3-3-25My order number was #1085 (Denmark). The payment reference number is with: Klarna: 303842640128. Order Reference Klarna: LBF3BVHV. Via WhatsApp they told me that they would send me a new replacement to replace the one that arrived broken. I still don't have an email or a tracking number. They said they uploaded my request. I honestly don't want future discounts because I won't buy again.
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