ravenjames.co.uk

2
2 Based on 13 reviews

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katrina bailey
Excellent customer service – but the jewellery is hugely disappointing

I will give credit where it’s due: the customer service was excellent and quickly accepted my refund without any issues. Unfortunately, that’s where the positives end.I bought the Stella River necklace after seeing influencers wearing it – it looked stunning on them – and purchased earrings to match. But when it arrived, the quality was shockingly poor. The finish looked very yellow and cheap, almost tacky, and the overall piece felt nowhere near worth the high price tag. To make matters worse, I wasn’t able to change or exchange the earrings I had bought to go with it.For the cost, this jewellery is massively overpriced and simply doesn’t live up to the hype. Great customer service can’t make up for such disappointing quality.

1
Date of experience: Aug 14, 2025

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