The entire experience has been extremely frustrating. It took an astonishing two days to complete my order in October. Initially, the website was dysfunctional, freezing and failing to load for hours. Once I managed to get the item into my cart, applying the advertised promo code for new customers actually removed the sale price and that issue persisted. After two days of clearing cookies and trying different browsers, along with reaching out to the support team (which was unhelpful), I finally managed to order the glasses. Upon receiving them, I noticed that the frames rattle in the lenses constantly, as the lenses appear to be too thin for the frame channels. When I attempted to file a warranty claim, I was required to create a second account and input all my information again, along with submitting three required photos. It was pointless to ask for the order number since none of my details were retrieved from it. The systems used for orders and claims are completely separate, making the entire process seem designed to discourage warranty claims. I will never purchase from this seller again.
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Ray Ban is the global leader in premium eyewear market and by far the best-selling eyewear brand in the world.
