Ray-Ban Australia – disappointing after-sales support. My sunglasses case failed within ~5 months of normal use (warranty/quality issue). Instead of providing a replacement case or a straightforward refund/compensation, I was offered a $50 voucher with heaps of conditions: minimum spend, lots of exclusions, and it can’t be exchanged for cash. It felt like a runaround designed to push another purchase, not resolve the problem. Still trying to get a fair remedy (replacement case or refund back to original payment method).
It feels like a tactic to push you into buying again rather than resolving the problem. Disappointing after-sales support for a premium brand.
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Ray Ban is the global leader in premium eyewear market and by far the best-selling eyewear brand in the world.
