Appalling Service and Complete Failure - Family Law – Avoid at All Costs
If I could give zero stars, I would. Our experience with Raydens Ltd has been nothing short of a nightmare. Their complete incompetence and failure in handling our case forced me to restart a costly litigation process with a new solicitor—who, upon reviewing their work, was utterly shocked at their failings.
Despite their inability to progress or conclude the case, Raydens had the audacity to demand payment for services they simply did not deliver. These fees were rightfully disputed, and we escalated the matter to the ombudsman, who has yet to conclude their findings. Raydens acknowledged this dispute yet still attempted to offer a partial fee reduction—an insult considering the damage they caused causing significant delays.
To make matters worse, while the case is still under review by the ombudsman, Raydens have attempted to issue a CCJ against us, blatantly disregarding the proper dispute resolution process. This is an appalling and unethical attempt to intimidate us into paying unjustified fees.
My new solicitor reviewed their handling of the case and outright condemned their charges, confirming that they failed to provide the professional service expected of a law firm. Raydens’ incompetence not only wasted valuable time and money but also caused unnecessary stress and delays.
I strongly advise against using Raydens Ltd for any legal matters. If you value professionalism, competence, and integrity, look elsewhere. This firm has proven itself completely incapable, and I hope the ombudsman’s findings will reflect their disgraceful conduct.
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