Review Time
Appalling Service and Complete Failure - Family Law – Avoid at All Costs
If I could give zero stars, I would. Our experience with Raydens Ltd has been nothing short of a nightmare. Their complete incompetence and failure in handling our case forced me to restart a costly litigation process with a new solicitor—who, upon reviewing their work, was utterly shocked at their failings.
Despite their inability to progress or conclude the case, Raydens had the audacity to demand payment for services they simply did not deliver. These fees were rightfully disputed, and we escalated the matter to the ombudsman, who has yet to conclude their findings. Raydens acknowledged this dispute yet still attempted to offer a partial fee reduction—an insult considering the damage they caused causing significant delays.
To make matters worse, while the case is still under review by the ombudsman, Raydens have attempted to issue a CCJ against us, blatantly disregarding the proper dispute resolution process. This is an appalling and unethical attempt to intimidate us into paying unjustified fees.
My new solicitor reviewed their handling of the case and outright condemned their charges, confirming that they failed to provide the professional service expected of a law firm. Raydens’ incompetence not only wasted valuable time and money but also caused unnecessary stress and delays.
I strongly advise against using Raydens Ltd for any legal matters. If you value professionalism, competence, and integrity, look elsewhere. This firm has proven itself completely incapable, and I hope the ombudsman’s findings will reflect their disgraceful conduct.
I have dealt with Raydens a number of times and have recommended them to my own clients. I find them to be extremely professional and efficient. They are highly experienced and truly act to a high standard representing their clients. I wouldn't hesitate to recommend them to anyone needing advice in family law.
I was recommended Lehna at Rayden for a divorce that lasted nearly two years and eventually went to tribunal. The process was difficult and often contentious, but Lehna and Noa were consistently calm, professional, and supportive throughout.They gave clear, practical advice, handled unfounded accusations sensibly, and kept things moving when it would have been easy to stall. When emotions were running high, they also helped stop matters from becoming more acrimonious and talked me out of unhelpful arguments.They also helped me instruct an excellent barrister, Max Lewis, whose judgment was spot on. I wouldn’t hesitate to recommend Lehna and Noa at Rayden.
Raydens are a firm I have recommended to many friends and colleagues when going through divorce, and they have never failed to deliver a brilliant service. Definitely a firm I would use personally if I ever had any family issues.
Raydens are a firm I have recommended to many friends and colleagues when going through divorce, Peter Dodd has been fantastic in helping me with my divorce. He is kind and compassionate as well as being incredibly knowledgeable, professional and is guiding me through the process effortlessly. Thank you
I instructed Rayden Solicitors for private children's proceedings following separation, with Paula Butterworth as my primary solicitor and Paige Gibbons handling day-to-day matters. The situation was complex - a Section 37 investigation had been ordered, meaning the court had concerns about my child's welfare.From the outset, Paula and Paige provided clear, strategic advice that focused on outcomes rather than conflict. They managed every aspect of the case meticulously - statements, court bundles, deadlines - and kept me informed throughout without overwhelming me.Today we achieved a consent order for 50/50 shared care. My son now has an enforceable arrangement that protects his relationship with both parents.What sets Rayden apart is the combination of professional excellence and genuine care. Paula's strategic oversight and Paige's thorough case management meant nothing was missed. They understood this wasn't just a legal matter - it was about a child's future.If you're facing family court proceedings, I cannot recommend Rayden Solicitors highly enough. Exceptional service when it mattered most.
I instructed the Hampstead branch and worked with a partner (Jennifer Moore) and junior solicitors. The firm was aware from the outset that I was working within a limited budget. After the instruction, fees increased, and the solicitor assigned to my case was replaced by a more senior one, which significantly increased my costs.In my experience, the partner on the matter was frequently unavailable, resulting in delays and a heavy reliance on junior staff with limited supervision. I did not receive clear or proactive strategic advice and often had to research issues myself and ask specific questions to understand the implications of decisions being made.Errors occurred when matters were not closely monitored, which then required additional chargeable work to correct. Some of these issues had lasting negative consequences for my case. I was repeatedly advised that certain steps would be quicker or more cost-effective, only to be told later that this was not possible.I requested interim financial relief (MPS/LSPO) at the very beginning, yet it took around five months with no clear explanation. By that point, I was financially exhausted and in debt. Costs consistently exceeded estimates, and there was limited tangible progress relative to the fees incurred.At one stage, the firm was unaware of a scheduled court date and instead arranged a private FDR shortly beforehand, stating it would be faster. I was not properly advised on how binding certain agreements would be, which left me locked into an outcome that was later difficult to challenge due to vague drafting.The entire LSPO budget was exhausted before the work was completed, and shortly after I raised concerns, the firm terminated the retainer.Overall, I felt the service I received did not justify the cost, particularly given my circumstances at the time. Based on my experience, I would strongly advise others to carefully consider alternative firms before instructing this one.Also, I would strongly encourage anyone who is dissatisfied with their experience to raise concerns with the Legal Ombudsman.As a reply to Rayden’s reply: They were already provided a long detailed list of feedback, and as a reply, they said they’re satisfied with the service they provided and the result achieved and they terminated the retainer due to criticism without finalising the process. 50/50 is not a result to achieve but where the negotiation starts (and I was the disadvantaged party with a strong case) and I’ve spent more than £90k and wasted more than a year. So, unless they intend to improve, I believe the public should be aware. That’s why I wrote this comment. I never wish for anyone else to experience this.
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