1 year PS5 rental ran smooth. Late fees a bit much, but late is late, after all. Option to purchase my refurbished PS5 was more than a new one. Chose to upgrade to PS5 pro. Was sent a terribly packaged PS4 Pro and at their request, had changed delivery date. Wrong model. Went through a week of chat. Sent back. Received message asking for £232.42 (their insurance 'excess') because the buttons were broken😂 They literally hadn't even checked what they'd been sent, as it was the returned wrong model and just spammed out a £232.42 'give us money' grift. Which, they were attempting to remove from my account by Direct Debit, no less. I've documented everything for when I send back the PS5 I kept on rental, being too scared to test their customer service again so soon after. Avoid at all costs. Flashy Web portal conceals what they're really up to.
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