Purchased my sofa in 2021, also bought platinum protection. I didn’t have sofa long and my cushions were sagging bad. Raymour replaced it, I didn’t want another sofa because I liked the one I had. Back in February 2026 I was having the same issue with the cushions, first technician just squeezed the foam between the other foam and made it look even, 2 weeks later sagging again. Another technician came out took all the foam out and fit the new foam evenly between the other foam. Needless to say, that didn’t last long either. I call today and ask if they can give me two new cushions instead of wasting their time. And mine.
It’s very uncomfortable to sit on and very annoying because you can’t get comfortable. My husband is disabled and has kidney disease, and finds it painful to sit on it because the cushions are crooked. I’ve tried rotating them turning upside down. And still it’s crooked and sagging.
I called today to get another Service appointment and spoke to Monique, and was adamantly told my protection expired in February. I told her but I started this claim before it expired and it’s been an on going problem And not my fault whatever foam techs are using is not helping the situation..She’s telling me I have to pay now for a service app. I told Raymour from the beginning the cushions need to be replaced, I was told they have to see if they can fix it first, and if not they would see if they will replace the cushions. Now it’s a different story, and I can’t get anything unless I pay for it , and might not even get the cushions that would make a lot more sense instead of sending technicians out that are not helping the situation.
I’ve purchased a lot of furniture from Raymour, but After this , I don’t think I will be buying from them anymore. And when I asked for supervisor, Monique said they will tell me the same thing and wouldn’t direct my call to them.
My problem is with the cushions nothing else, so why can’t I get this resolved? I started claim way before it expired.. same issue nothing different.
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Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one
destination for home furnishings and mattresses. Committed to helping you create the house of
your dreams, we offer decor and furniture for any budget and carry the largest variety of brand
name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re
searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and
designers can help you make the perfect selection to fit your needs. With more than 100 stores
across the Northeast region, Raymour & Flanigan and our associates work with local charitable
partners to host events and support the communities we serve.
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