I purchased a wireless gaming mouse with advertised 100-hour battery life. Unfortunately, the reality is that it lasts a maximum of 4 hours on a full charge! Even worse, when I contacted customer service, their replies were slow, and they asked for excessive details. I tried to explain that the battery was draining quickly, not that it was burnt out. I found out that I bought it through a marketplace seller, and at this point, the company showed little interest in helping me. Eventually, I got a response, but they seemed more focused on protecting themselves than assisting a customer. The service was appalling. I ended up doing a chargeback on my credit card and purchased a different mouse, not from that brand!
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