As a customer, if there is a payment failure issue that repeatedly happens. If you directly contact Razorpay, they will not solve it , but will ask to contact the vendor to raise a ticket to Razorpay. When we contact the vendor, the vendor will say that since the payment gateway is Razorpay, to contact Razorpay directly. Basically, they pass the ball between each other. Nobody solves the issue. Ticket Ref 16862059
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Razorpay is a payments company that provides payment solutions to online merchants in India.