I had a very poor experience with Razorpay POS. The device never worked for UPI payments — the primary mode of payment used by my customers. Despite raising multiple complaints and following up for over 10 months, the issue was never resolved.All I received were generic responses, repeated requests for screenshots, and false promises. My valuable time was wasted on endless phone calls and emails, but nothing improved. No real accountability, no urgency to solve problems, and no respect for customer time.Even after paying for the device, I could not make use of it at all. In the end, I was told the TID was deactivated and a new device had to be applied for — adding further frustration.This kind of service is unprofessional, mentally exhausting, and damaging to small businesses. I do not recommend Razorpay POS to anyone who values timely support and functional service.
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Razorpay is a payments company that provides payment solutions to online merchants in India.
