I booked an international itinerary via Avion Rewards Travel involving KLM. While the ticket itself was non-refundable, taxes and mandatory fees are refundable under fare rules.Taxes & fees paid: CAD 744.60Refund processed: CAD 0.00Waiting period: monthOutcome so far: No clear response, no refund, no timelineDespite clear documentation and multiple follow-ups, responsibility keeps shifting between the booking platform and the airline, with no resolution.This is not about goodwill—it’s about honoring standard refund rules for unused taxes and fees.Very disappointed.I would advise travelers to be cautious when booking through reward platforms if refunds may be required.
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