rbc.com

1.3
1.3 Based on 41 reviews

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1.3

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5

41 Reviews

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2 Star
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Ray Mclaren
No transactions allowed. Ever.

I was unable to make an international deposit into my wife’s account for no reason. I have close to 2 million net worth in assets and capital and RBC can’t make a 1200.00 dollar transfer even though it is a 50 k daily limit. RBC will not allow other transactions for said amount through their visa even with over 40k daily limit. It’s pretty sad when when you have money problems not from unaffordability, but because you bank with RBC. Their security is a huge scam to keep your money and I think RBC system separated the customer from their money. I’m pulling all investments and other products when I return to Canada.

1
Date of experience: Feb 01, 2026
Thi Tuyet Van Nguyen
I have talked to Dennis fraud department RBC bank today at 4:40 pm. I call from London, Ontario. He

I have talked to Dennis fraud department RBC bank today at 4:40 pm. I call from London, Ontario.
He was extremely rude to a client. I hope he could get trained better in the future.

1
Date of experience: Jan 31, 2026
Thi Tuyet Van Nguyen
I have talked to Dennis fraud…

I have talked to Dennis fraud department RBC bank today at 4:40 pm. I call from London, Ontario. He was extremely rude to a client. I hope he could get trained better in the future.

1
Date of experience: Jan 31, 2026
Danette Moule
Worst bank in Canada

RBC is equal to or the worst bank in Canada. Their customer service has gone down the toilet and they don't give a shit about their customers. When I originally joined RBC their customer service was very good - which is why I joined. Now they have foreign workers who don't speak English well who are rude. Last night I was hung up on twice trying to get help after they locked my account for no reason, and told me I'd have to visit a branch on Monday to get it unlocked. So 2 days with no access to my money, with zero explanation. I've now opened accounts at other banks and will be moving all my assets. Oh, I'm also an RBC shareholder, so their crap service affects me that way too. Total shit!

1
Date of experience: Jan 17, 2026
Varun Batra
They just kept passing me around

They just kept passing me around, putted my account on restrictions and asked me to go to branch when I'm sitting in a whole different country. Then the representative just hung up on me.

1
Date of experience: Jan 16, 2026
Jessica Macagnano
If you like having access to your money…

If you like having access to your money while travelling AVOID RBC. The staff are rude and take no responsibility. We have been locked out of our cards while abroad and the are refusing to unlock them or to help us. They have literally abandoned us internationally by not giving us access to our own money. They are useless, rude, lazy incompetent people. RBC you should be ashamed to call yourselves Canadians.

1
Date of experience: Jan 01, 2026
Abby Lafreniere
Your contact system is terrible

Your contact system is terrible. Getting in contact with an agent on the phone takes up 1/3 of my day when I need it. The automated system is horrible, let us talk to a real damn person for christ sake.

1
Date of experience: Dec 15, 2025
Dr. Rakesh Calton
Refundable taxes not refunded — unacceptable delay and lack of accountability

I booked an international itinerary via Avion Rewards Travel involving KLM. While the ticket itself was non-refundable, taxes and mandatory fees are refundable under fare rules.Taxes & fees paid: CAD 744.60Refund processed: CAD 0.00Waiting period: monthOutcome so far: No clear response, no refund, no timelineDespite clear documentation and multiple follow-ups, responsibility keeps shifting between the booking platform and the airline, with no resolution.This is not about goodwill—it’s about honoring standard refund rules for unused taxes and fees.Very disappointed.I would advise travelers to be cautious when booking through reward platforms if refunds may be required.

1
Date of experience: Dec 12, 2025
maia toma
Hidden fees, lack of profesionalism

I was a customer for 10 years but they lost me forever.From documents that can be submitted only via fax just not to be found on months end to transfer an investment to hidden fees that they fail to advise you, everything is going down in terms of quality. I tought me switching to someone else would be a break but its for good Not returning to them. I do not recommend them.

1
Date of experience: Dec 03, 2025
Dave Taylor
Don't use RBC bank

Noone new how to help , with the issue, easiest answer go to a brach. Rude people on the phone line, felt like I did something wrong by asking for help. Horrible experience, Horrible bank.

1
Date of experience: Nov 23, 2025

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