I have been a long-time RBC client with multiple accounts and mortgages. Unfortunately, my recent experiences have been very disappointing.
Communication has been inconsistent, and calls are often not returned in a timely manner. I have not received proactive financial guidance despite being with the same advisor for several years.
Recently, I had to book an appointment just to clarify how to deposit a draft after an initial visit did not resolve the issue. Basic banking tasks should not require that level of effort.
We also waited nearly two months for a credit decision, only to receive a decline without meaningful alternative solutions offered.
As a long-standing customer, I expected a higher level of professionalism and service. At this point, I am seriously considering reviewing my banking relationships.
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