rbcroyalbank.com

I have been a long-time RBC client with multiple accounts and mortgages. Unfortunately, my recent ex

I have been a long-time RBC client with multiple accounts and mortgages. Unfortunately, my recent experiences have been very disappointing.

Communication has been inconsistent, and calls are often not returned in a timely manner. I have not received proactive financial guidance despite being with the same advisor for several years.

Recently, I had to book an appointment just to clarify how to deposit a draft after an initial visit did not resolve the issue. Basic banking tasks should not require that level of effort.

We also waited nearly two months for a credit decision, only to receive a decline without meaningful alternative solutions offered.

As a long-standing customer, I expected a higher level of professionalism and service. At this point, I am seriously considering reviewing my banking relationships.

Date of experience: Feb 24, 2026

Disappointing experience with home insurance cancellation

I purchased a home insurance policy for over $2700. When I requested to cancel my insurance, I only received a $1900 refund after two months. It feels like a scam. I wouldn't recommend their home insurance to anyone. I also asked for a breakdown of the refund, but the representative informed me that they don't have access to that information, so I couldn't obtain any details.

Date of experience: Jan 02, 2026

Misleading Identity of the Bank

I had always believed this was a Canadian bank. However, when I called today, I encountered representatives with strong Asian accents. Upon further investigation, I found out they frequently hire overseas staff. There's truly nothing Canadian about this bank; it's just a name!

Date of experience: Dec 31, 2025

Exceptional Service from a Bank Teller

I want to express my gratitude for the bank teller at the branch I visited. She was incredibly professional and pleasant. She addressed my questions with understanding and performed her duties exceptionally well. Her friendliness, patience, and kindness made the experience even better. She offered me excellent options, and I'm truly grateful for her assistance. Best regards, A satisfied customer

Date of experience: Dec 06, 2025

Appreciation for Outstanding Service

I want to express my gratitude to the representative at the local branch for providing exceptional service and expertise while helping us purchase a bank draft. Despite our late arrival, just 15 minutes before closing, the representative demonstrated kindness and outstanding assistance! We are truly pleased to have been served by such a remarkable employee!

Date of experience: Dec 05, 2025

Grateful for the Exceptional Service

I want to express my gratitude for the bank teller at the local branch who was incredibly professional and kind. She understood my questions and executed her duties excellently. Her friendly, patient, and helpful demeanor made a significant difference. I am very pleased with the options she provided and truly appreciate her assistance.

Date of experience: Dec 05, 2025

Thankful for Excellent Service

I want to extend my thanks to the representative at the local branch for their exceptional service and knowledge in assisting us with our bank draft purchase. Even though we arrived just before closing, they showed kindness and provided outstanding assistance! We feel proud to have been served by such a remarkable employee.

Date of experience: Dec 05, 2025

Disappointed with the Service

Date of experience: Dec 05, 2025

Frustrating Customer Service Experience

I want to share my experience with the customer service I received over the phone. The agent demonstrated a serious lack of professionalism. They struggled to communicate clearly, which made the conversation challenging. Additionally, there was confusion regarding the information I was asked for, reflecting a significant issue in communication and professionalism. It seems the standards for customer support need to be much higher, especially for a major institution. This was a disappointing experience.

Date of experience: Dec 04, 2025

Concerned About Service Quality

The focus seems to be on image rather than genuine service. The customer support is lacking, and there seems to be a disconnect between service levels and client expectations. I have consistently received conflicting information, which is frustrating. I would not recommend this institution based on my experiences.

Date of experience: Dec 02, 2025