We paid over £200 for our tickets to see La Traviata on the 11th February .The performance was lovely ,however the ushers where we were sitting were extremely brusque ,officious ,unfriendly bordering on rude .Not just towards ourselves , but other audience members as well .Instances included being abruptly told to remove a jacket and bag from the balustrade in front of Ist row seating for no explanation ,refusing to let in someone who had a plastic cup with some water ,to their seat ,and telling several standing audience members who had sat in a spare seat during the interval that they hadn't paid for that seat and to go back to to their standing position 'now' Totally inappropriate manner and behaviour towards audience members who pay high prices to attend what is seen as the top Opera house in the UK. Bad customer service in the hospitality sector is unacceptable .
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