Review Time
On Monday I saw a wonderful Giselle with amazing Nunez as Giselle. Expensive, paid £165 for a decent seat - worse was the incessant audience clapping and whooping 'uuh uuh' shouts (and where did the traditional 'bravo' disappear to?) - this was unacceptable throughout the haunting Act 2 and ruined the ghostly atmosphere and story. Why did they do this when Albrecht collapsed on the stage? This bad behaviour ruined the evening. I will not return. I have been going to RoH since the 1970s and the audience have never been so badly behaved and intrusive. Poor dancers.
On Monday I saw a wonderful Giselle with amazing Nunez as Giselle. Expensive, paid £165 for a decent seat - worse was the incessant audience clapping and whooping 'uuh uuh' shouts (and where did the traditional 'bravo' disappear to?) - this was unacceptable throughout the haunting Act 2 and ruined the ghostly atmosphere and story. Why did they do this when Albrecht collapsed on the stage? This bad behaviour ruined the evening. I will not return. I have been going to RoH since the 1970s and the audience have never been so badly behaved and intrusive. Poor dancers.
We paid over £200 for our tickets to see La Traviata on the 11th February .The performance was lovely ,however the ushers where we were sitting were extremely brusque ,officious ,unfriendly bordering on rude .Not just towards ourselves , but other audience members as well .Instances included being abruptly told to remove a jacket and bag from the balustrade in front of Ist row seating for no explanation ,refusing to let in someone who had a plastic cup with some water ,to their seat ,and telling several standing audience members who had sat in a spare seat during the interval that they hadn't paid for that seat and to go back to to their standing position 'now' Totally inappropriate manner and behaviour towards audience members who pay high prices to attend what is seen as the top Opera house in the UK. Bad customer service in the hospitality sector is unacceptable .
La Traviata at the Royal Opera House - disappointing experience. Poor vocal. 28 Jan 2025Despite the classical staging, the production felt lifeless and purely functional, as if the creative team was ticking boxes rather than telling a story. The voices were underwhelming, lacking both power and emotional depth, which is frankly unforgivable in Traviata, where vocal quality is everything.The casting choices felt dramatically incoherent and were not supported by any meaningful directorial concept. Characters who are meant to belong to the same family and social world appeared visually and culturally unrelated (different ethnic group ?? Seriously - how about replicating the true opera that is inherinrly true to its origin, you ROH and a Morden wishy washy operas…), with no attempt to justify or integrate this into the narrative. As a result, the internal logic of the story collapsed: relationships lost credibility, emotional tensions weakened, and the drama no longer felt truthful or grounded.POOR VOCAL.Overall, a technically “correct” but emotionally empty performance — far below expectations for the Royal Opera House.Underwhelming voices, lacking both power and emotional depth, which is frankly unforgivable in La Traviata visited 28 Jan 2025. Not a first disappointing opera lately. I truly hope it’s not the new normal ?
Appalling experience at Turandot last week: tenor took ill and could not continue (it happens) ; but this was poorly handled by ROH: we were told after an hour wait that someone (in chinos ) would perform from the side of the stage - but was untrained and would not sing Nessun Dorma. People walked out to boos …; I sent a complaint e mail to ROH and received a poor cut and paste response and offer of a 50% refund. Not what I would expect of a global brand …what a shame that management of ROH don’t see the value in protecting their brand
Appalling experience and customer service. Went to see Turandot, I bought the tickets for my parents (very costly seats) as a Christmas present as this opens holds great personal significance to our family. At the final part the lead performer (Calaf) was taken ill. This of course cannot be helped, however there was no contingency plan , the main ending and Nessus dorma was skipped entirely , with an incoherent ending being performed with a non professional singer on the side of the stage with lyrics. As we are not from London we had travelled for this and we were enormously disappointed by the lack of contingency plan. We were all offered 50% refunds, which with the significance of the performance, the great cost of the tickets and immense disappointment is not suffice. After emailing customer services explaining my grievances, I was entirely ignored and sent a copied and pasted response, which just adds insult to injury. A truly audacious and disappointing experience all together .
I understand that when you pay less then your viewing experience isnt as great BUT even the cheapest tickets are starting from £50 and for that price you expect at least a sufficient level of viewing experience and comfort! This is definitely not the case - I was sitting in seat B35 on L4 and you cant see a quarter of the stage and people sitting on the rows in front of you lean so much forward that you literally cannot see anything! Please dont bother going if you’re not prepared to pay at least more than £100 otherwise you’ll regret it and feel like you’ve been conned with your own money as it really is a fraud! They should be ashamed of themselves!! I hope that whatever profit my ticket money is contributing to ends up as a cost for them instead!!!
Review for the online experience of purchasing tickets. The website has a clear and intuitive layout, with an effective seat map with photos to help you visualise the view. You are given a reasonable length of time to complete your purchase once seats are reserved in your basket. (Note that if you change your mind and empty your basket, the seats you selected won't be available again for several hours if at all, should you change your mind again!) However, it's sneaky of the website to add a voluntary donation to your basket which you have to actively remove if you do not wish to donate at the time. Furthermore, it's a percentage donation based on your basket amount which could be a very large amount and could be very costly for you if you are not very vigilant; you are buying tickets against the clock especially when it's a popular performance and so you could miss it. It's an underhand, sneaky tactic that is unbecoming of a national institution.
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